Terms & Conditions

1. Eligibility for Services

For your safety, permanent makeup services are only performed on clients who meet the following requirements:

• You must be 18 years of age or older. Valid ID may be requested.
• You must not be pregnant or breastfeeding.
• You must disclose all relevant health conditions, medications, allergies, and skin conditions during your consultation.
• Certain medical conditions (such as uncontrolled diabetes, active skin infections in the treatment area, keloid scarring tendency, or recent cosmetic procedures) may make you ineligible. When in doubt, consult your physician before booking.

2. Appointments & Booking

• Appointments are booked through our online booking platform (Vagaro) or by contacting us directly.
• A booking deposit may be required to secure your appointment. Deposits are applied toward the total cost of your service.
• Please arrive on time. Arriving more than 15 minutes late may result in your appointment being rescheduled and your deposit forfeited, at our discretion.
• Please arrive without makeup on the treatment area when possible.

3. Cancellations & Rescheduling

• We kindly ask for at least 48 hours’ notice to cancel or reschedule an appointment.
• Cancellations with less than 48 hours’ notice, or failure to show up (“no-show”), may result in forfeiture of your deposit.
• We reserve the right to reschedule appointments due to illness, emergency, or circumstances beyond our control. In such cases, your deposit will be honored for the new date.

4. Pricing, Promotions & Payment

• All prices are listed in U.S. dollars and are subject to change without notice. The price confirmed at booking applies to your appointment.
• Promotional prices (including limited-time discounts) apply to the first session only unless otherwise stated, and cannot be combined with other offers.
• Payment is due at the time of service. We accept the payment methods listed on our booking platform.
• Touch-up sessions are priced separately and are recommended 6–8 weeks after the initial session for best results.

5. Results, Touch-Ups & Refunds

Permanent makeup is an artistic process performed on living skin. Results vary from person to person based on skin type, lifestyle, aftercare, medications, and individual healing.

• No specific result can be guaranteed. Reference photos represent possible outcomes, not promises.
• Most permanent makeup services require a touch-up session to complete and perfect the result. This is a normal part of the process, not a correction of faulty work.
• Color will appear darker immediately after treatment and will soften significantly during healing (typically 30–50%).
• Due to the custom, non-returnable nature of these services, all sales are final and services are non-refundable once performed.
• If you have concerns about your results, please contact us within 30 days — client satisfaction matters to us and we will work with you to address reasonable concerns.

6. Aftercare Responsibility

You will receive detailed aftercare instructions following your treatment. Following these instructions is essential for proper healing and color retention. Cleopatra PMU is not responsible for unsatisfactory results, infection, or complications caused by failure to follow aftercare instructions, or by activities such as sun exposure, swimming, picking at the treated area, or use of unapproved products during healing.

7. Health, Safety & Consent

• All services are performed by a licensed esthetician and permanent makeup artist in the state of Virginia, following strict hygiene standards and using disposable instruments whenever possible.
• You will be asked to review and sign a consultation and consent form before your first treatment.
• As with any procedure that penetrates the skin, permanent makeup carries inherent risks including but not limited to: redness, swelling, tenderness, infection, allergic reaction, and uneven color retention. By proceeding, you acknowledge and accept these risks.
• A patch test is available upon request for clients with sensitivity concerns.

8. Corrections of Previous Work

Correction or cover-up of permanent makeup performed elsewhere is assessed case by case and requires a consultation (photos via WhatsApp are welcome before booking). We reserve the right to decline correction work if we believe a satisfactory result cannot be achieved safely. Correction work may require multiple sessions, each priced separately.

9. Photos

Before-and-after photos are taken as part of your treatment record. Your photos will never be published for marketing purposes without your explicit written consent, as described in our Privacy Statement.

10. Right to Refuse Service

We reserve the right to refuse or discontinue service to anyone at our discretion, including for health and safety reasons, inappropriate behavior, intoxication, or failure to meet eligibility requirements. In such cases, any deposit paid for services not rendered will be refunded.

11. Website Use & Intellectual Property

• All content on this website — including text, images, logos, and design — is the property of Cleopatra Permanent Makeup & Facials and may not be copied, reproduced, or used without written permission.
• The information on this website is provided for general information only and does not constitute medical advice.
• Our website may link to third-party services (such as Vagaro, WhatsApp, Facebook, and Google). We are not responsible for the content or privacy practices of those services.

12. Limitation of Liability

To the fullest extent permitted by law, Cleopatra Permanent Makeup & Facials shall not be liable for any indirect, incidental, or consequential damages arising from the use of our website or services. Our total liability for any claim shall not exceed the amount paid by you for the service giving rise to the claim. Nothing in these terms limits liability that cannot be limited under applicable law.

13. Governing Law

These Terms & Conditions are governed by the laws of the Commonwealth of Virginia, without regard to conflict of law principles. Any disputes shall be resolved in the courts of Virginia.

14. Changes to These Terms

We may update these Terms & Conditions from time to time. The “Last updated” date at the top of this page indicates when they were most recently revised. Continued use of our website or services after changes are posted constitutes acceptance of the updated terms.